Passport white broken screen
Hi based in Scotland,
purchased my passport brand new in May and been very happy with it to date. Unfortunately I dropped the phone and cracked my screen, tried contacting Blackberry to establish whether they offered a repair service or could signpost me to one? The best suggestion they could offer was contacting my carrier!!! However the phone wasn't purchased from a carrier, and the company who sold it to me are clearly not going to take responsibility for a cracked screen caused by me! So here is my dilemma I have paid £400 for a Blackberry Passport white phone (having came back to Blackberry after many years away) that now has a cracked screen, the manufacturer does not appear to have any back up solutions for obtaining a replacement screen, what sort of customer service is that??? I can't be the only customer to have dropped their phone and damaged screen, so why does Blackberry not offer a service to customers to get repairs done. Its not as if I am asking for it for nothing, happy to pay for the repair. Get your act together Blackberry, if it can't be repaired then you have just lost a customer who won't be back!! |
Re: Passport white broken screen
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Re: Passport white broken screen
If you are able to follow directions you can get a replacement on the internet for about $100 us. Generally available also are directions to do the replacement.
There are many repair shops making it not worth any manufacturer to offer repairs of this type. here is a YouTube video for repair. https://www.youtube.com/watch?v=p9m8fsj1HuQ |
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