Thank You Both for the help you suppled me.
but the solution i found was:
i found a new usb cable, and as soon as i connect, it detected it as a bb device.
and i tryed the bb software, it found it. then updated to the new software.
took roughly 30 - 50 mins.
so hope anyone else that discovers same problem that this thread will help you.
CHECK THE CABLE.. or Find a new one!.
thank you again both of you
she is very happy, and thanks you.