My device is sluggish and some options no longer work so I am attempting to perform a clean installation of the BlackBerry Device Software:
I followed the steps provided by the Blackberry website
Home >Support >BlackBerry Knowledge Base >KB11320
- I Click the Device menu
- I select Update...
- A dialog box appears and indicates that there are no BlackBerry Device Software updates available
- I am instructed to click "View other versions" in the lower left corner but the lower left corner is blank.
- I cannot continue.
I attempt to perform a handheld recovery
I remove the battery and connect the device.
Same result.
Can anyone please advise?