[drlchua]

We recently upgraded to BES 5 SP4 from SP2. After the upgrade some of our users are no longer able to open PDF attachments from their email on their BB's. error message is

"This attachment type cannot be viewed on your device."

anyone else have had this issue?

[tsac]

try this link

KB11262-Unable to view PDF attachment on the BlackBerry device

[jpri]

I have had this problem so many times with my torch 9800