BlackBerry Forums Support Community

ccrandall58 · 11-21-2009, 10:37 AM

I have a new BB Curve 8310, have enabled Bluetooth, have paired to my Motorola RAZR. Trying to send a ringtone via Bluetooth, 8310 says "File Transfer, connection failed", RAZR says "BlackBerry 8310 Service not supported". Though both devices show that Bluetooth is enabled, and are paired. Thoughts anyone?

aiharkness · 11-21-2009, 10:41 AM

Welcome to the forum.....

See for example, http://www.blackberryforums.com/gene...ml#post1446004

If that doesn't help, search some more.

Motorcycle Mama · 11-21-2009, 10:42 AM

You need to initiate the transfer FROM the BlackBerry.

Media > Menu > Receive Using Bluetooth

ccrandall58 · 11-21-2009, 10:46 AM

I tried that, as soon as I hit "receive using bluetooth" on the 8310, it says "File Transfer, Connection failed".

aiharkness · 11-21-2009, 10:55 AM

Try a battery pull ( which is a hard reset) and then try again.

If you are doing what MM advises and still doesn't work after a battery pull, then my guess is there's something funky going on with the blackberry-razor combination.

ccrandall58 · 11-21-2009, 10:56 AM

Maybe I am not actually paired as I first thought. From the RAZR when I select the 8310 from the "Audio Devices" under the "Connections" menu, the 8310 is listed, when I click on the 8310 the RAZR says "Seeking" then the RAZR says "Unable to connect" "Blackberry 8310 Service not Supported".

aiharkness · 11-21-2009, 11:00 AM

Keep at it. Gold star if you post an update.

Welcome to the group.

ccrandall58 · 11-21-2009, 11:00 AM

Any thoughts on why the two aren't connecting?

aiharkness · 11-21-2009, 11:04 AM

Not from me. I haven't done it much, and then not for a while, and it was blackberry to blackberry. For me it was a piece of cake. If you are doing everyting right, then I'm sticking with my guess above, some incompatibility, but I don't have a clue. Best bet is to search the forum and google. I did a quick one and didn't find anything; but I didn't dig too deep.