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10-14-2006, 11:52 PM
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#1
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New Member
Join Date: Oct 2006
Model: 8100
Posts: 13
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TMobile Ripping its Customers off
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I am pretty sure, now, that Tmobile has a faulty minute counter, at least in
my case. I am on a family plan, basic 700, and whenver I call within
network, which is supposed to be a free call, the minute counter would
deduct the mintues from my Whenever 700 minutes. Guys, I would really
suggest you to be keep a close eye on your minutes. Their system is faulty.
It happened with me last year too.
Let me give you an example to make it more clear to you.
I logged into my account and noted down the whenever minutes used up
until the specified online time stamp, Saturday, Oct 14th, 6:06 a.m and lets
say 67 used min of 700 in my case. Now when I checked my minutes again
in the evening around 6 p.m, the counter showed 97 of 700 used minutes
until 12:02 p.m, Oct. 14th, Saturday.
Now I don't understand why the counter would take minutes away from
whenever minutes on a weekend and on top of that, all the calls were
Mobile to Mobile.
I've started to check back on my minutes more often now and to save a
copy ( hit Print Screen), every time I log in, for the specified time stamp to
use it as a reference to dispute with Tmobile later on.
I am not really surprised at this because this happened with me last year
too and the guy I spoke with about it admitted about this error.
But its just not easy convince these Tmobile customer reps about it, coz
they would tell ya their system is accurate and something's wrong at your
end.
Guys, beware....if suspicious, always add up your minutes, excluding the
free calls
Has anyone else experienced a similar problem with their minutes?
thanks,
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10-15-2006, 04:15 AM
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#2
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Talking BlackBerry Encyclopedia
Join Date: Feb 2005
Model: 8100
Carrier: TMO
Posts: 303
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Have you ever checked your detailed billing to see whether you have, in fact, been charged for minutes that should have been free? I seem to recall a lot of disclaimers regarding the minute counter, but my bills have been pretty accurate as I far I can tell.
I can see where people would think they're being ripped off by a counter that shows less-than-actual whenever minutes remaining (since that would discourage them from making more free calls). But I would prefer that to TMO erring in the opposite respect, and leading me to believe that I had more minutes remaining than I actually did.
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10-15-2006, 06:28 AM
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#3
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Knows Where the Search Button Is
Join Date: Sep 2006
Location: Michigan
Model: 8320
OS: 4.5.0.81
PIN: T of beer to ya!
Carrier: T-Mobile
Posts: 15
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Quote:
Originally Posted by WNO
Have you ever checked your detailed billing to see whether you have, in fact, been charged for minutes that should have been free? I seem to recall a lot of disclaimers regarding the minute counter, but my bills have been pretty accurate as I far I can tell.
I can see where people would think they're being ripped off by a counter that shows less-than-actual whenever minutes remaining (since that would discourage them from making more free calls). But I would prefer that to TMO erring in the opposite respect, and leading me to believe that I had more minutes remaining than I actually did.
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Only once in almost 5 years of being with T-mobile have I actually caught them charging me for minutes when they should not have. That was only in the cae of someones number that had been recently ported to T-mobile. The minutes don't always report right on the minute counter right away.
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10-15-2006, 07:19 AM
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#4
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CrackBerry Addict
Join Date: Dec 2004
Location: Connecticut
Model: 9800
Carrier: AT&T
Posts: 655
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I have a family plan and use about 2,000 M2M minutes, none of which ever showed up on my anytime minutes.
I do think that they charge if you are calling to another T-Mo user who is roaming. I believe that's in the terms of M2M.
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10-15-2006, 08:04 AM
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#5
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New Member
Join Date: Oct 2006
Model: 8100
Posts: 13
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Just to add info on the rate plan I have, following was taken from Tmobile.com
"All our national voice plans include:
* No nationwide long-distance or roaming charges
* Unlimited weekend calling
* Nationwide Whenever Minutes®
* A low rate for additional minutes
This plan features:
Whenever minutes 700 per month
Weekend minutes Unlimited
Weeknight minutes Unlimited
myFaves minutes N/A
Mobile to mobile minutes Unlimited
Shared minutes 700 per month
Additional minutes $.40 per minute
Data transfer None"
So in my incident like I mentioned earlier, I made M2M calls on a
SATURDAY, and it deduced minutes away from the whever 700 minutes
and as you can see, according to the features, it does include M2M.
According to the online counter I had used 67 of my 700 on the same
SATURDAY, OCT 14 unitl 6:06 a.m. This implies that only 67 of my
minutes should remained used until the next monday, Oct 16th but
guess what,
the new record showed 97 minutes until 12:02 p.m, OCT 14 th
Saturday.
Does this make sense to you?
How can minutes be deducted from the 700 min bucket on a weekend,
especailly when you made M2M calls?
thanks for your response,
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10-15-2006, 10:55 AM
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#6
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Talking BlackBerry Encyclopedia
Join Date: Aug 2006
Location: TX
Model: 8320
Carrier: T-Mobile
Posts: 495
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Quote:
Originally Posted by ahg
Just to add info on the rate plan I have, following was taken from Tmobile.com
"All our national voice plans include:
* No nationwide long-distance or roaming charges
* Unlimited weekend calling
* Nationwide Whenever Minutes®
* A low rate for additional minutes
This plan features:
Whenever minutes 700 per month
Weekend minutes Unlimited
Weeknight minutes Unlimited
myFaves minutes N/A
Mobile to mobile minutes Unlimited
Shared minutes 700 per month
Additional minutes $.40 per minute
Data transfer None"
So in my incident like I mentioned earlier, I made M2M calls on a
SATURDAY, and it deduced minutes away from the whever 700 minutes
and as you can see, according to the features, it does include M2M.
According to the online counter I had used 67 of my 700 on the same
SATURDAY, OCT 14 unitl 6:06 a.m. This implies that only 67 of my
minutes should remained used until the next monday, Oct 16th but
guess what,
the new record showed 97 minutes until 12:02 p.m, OCT 14 th
Saturday.
Does this make sense to you?
How can minutes be deducted from the 700 min bucket on a weekend,
especailly when you made M2M calls?
thanks for your response,
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call em' up and give em' hell
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**BB 8320**
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10-15-2006, 08:04 PM
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#7
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Thumbs Must Hurt
Join Date: Sep 2006
Model: 8100
Carrier: T
Posts: 58
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Noticed you had a family plan... maybe someone in the family used their phone.
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10-15-2006, 09:27 PM
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#8
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Knows Where the Search Button Is
Join Date: Sep 2006
Model: 8100
Carrier: T-mobile
Posts: 38
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Quote:
Originally Posted by BlissX
Noticed you had a family plan... maybe someone in the family used their phone.
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at first i thought... DUH! Then I realized that unless the other shared phone was in another part of the world that had not quite turned Saturday yet... those calls might not fall under M2M but infact would fall under free weekends....
However as I beleive somebody already stated... I don't know how much I trust that counter... but either way, call and complain! You might even get a couple months free out of it!
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10-22-2006, 08:36 AM
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#9
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Knows Where the Search Button Is
Join Date: May 2005
Location: Bethlehem, PA - USA
Model: 8310
Carrier: AT&T
Posts: 22
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Also, billing doesn't always post to the account instantly.. Minutes could post days after usage (depending on area originating)
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10-29-2006, 10:34 PM
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#10
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BlackBerry Extraordinaire
Join Date: Aug 2006
Location: San Antonio, TX
Model: 9930
OS: 7.1
PIN: 3319688F
Carrier: Verizon
Posts: 2,178
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I will definitely keep an eye out, thanks!
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